Salon Policies

At The Salon, L.L.C., we are committed to providing you with exceptional service and ensuring that your experience with us is smooth and convenient. One of the ways we achieve this is by implementing a deposit policy.

Deposits are required to secure your appointment and demonstrate your commitment to the service you've booked. These deposits help us manage our schedule efficiently and allocate the necessary time and resources to provide you with the high-quality service you deserve.

Please note that the deposits are non-refundable, as they are directly applied to the service you have reserved. This ensures that our dedicated team is prepared and ready to deliver the best possible experience tailored to your needs.

We understand that circumstances may change, and we are happy to work with you to reschedule your appointment if necessary. By adhering to our deposit policy, you help us maintain a smooth and organized salon operation, benefiting both our clients and our team.

Thank you for your understanding and support of our deposit policy. We look forward to providing you with a fantastic salon experience at The Salon, L.L.C.. If you have any questions or need further information, please don't hesitate to reach out to our friendly team.

We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. 

If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 10% of the service amount and require that you rebook your appointmen

We understand that unforeseen circumstances may require you to cancel or reschedule your appointment.  Some of our stylist travel a great distance specifically for your appointment.  

Please provide at least 24 hours' notice to avoid a cancellation fee.     A cancellation within 4 hours of the service is non-refundable.  We do not charge this fee for those canceling due to illness. 

If you have any questions regarding this policy please communicate them before committing to an appointment. Thank you for supporting us by respecting our policy.

Missed appointments are hard on our staff and leave other guests waiting.  A no call no-show will result in a charge of 100% of the service amount, billed to your credit card. 

We take great care to provide the best products and services to our valued customers. To maintain transparency and fairness, we have established a strict no refund policy, as outlined below:

1. Service-Based Policy: Our no refund policy applies to services rendered by our business, such as consultations, treatments, and professional services. Once a service has been provided, we do not issue refunds.
2. Product Purchases: We provide detailed information about our products to help you make an informed purchase. If you believe a product is damaged or has a quality issue upon arrival, please contact us within 7 days of receipt, and we will work to provide a suitable resolution, which may include a product exchange or store credit.
3. Change of Mind: We do not offer refunds for change of mind, personal preferences, or decisions made after a service or product has been received.
4. Exceptional Circumstances: In rare instances where there are exceptional circumstances, such as an error on our part, we will assess each situation individually and determine an appropriate solution, which may include a refund or replacement.
5. Cancellation Policy: For services requiring appointments, please refer to our cancellation policy for information on rescheduling or canceling your appointment.

We appreciate your understanding of our no refund policy, which helps us maintain the quality of our services and products. If you have any questions or concerns, please feel free to contact our customer support team for assistance.

Thank you for choosing The Salon, L.L.C. Your satisfaction is of the utmost importance to us, and we are committed to providing you with the best possible experience.

We only take down hairstyles installed at The Salon L.L.C. and charge $50 for this process. 

The safety of our staff and our clients is our top priority. As such, The Salon L.L.C. L.L.C. reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. 

This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. 

Thank you for your understanding.